Terms
Plain version: there is one program. 1-on-1 Coaching is $249 USD a month with a three-month minimum, because it holds one of a small number of capped places. You choose which of our two coaches you work with, at no difference in price. You get a plan, a call every weekend and messaging in between; you do the work; and it is coaching rather than medical care. You have 14 days to change your mind, and after that the detail is below.
1. Who you're dealing with
NEVER-LESS is operated by [SET BEFORE LAUNCH, legal name and company/ABN number] ("we", "us"), of [SET BEFORE LAUNCH business address]. Contact: hello@neverlesscoaching.com.
2. What you're buying
1-on-1 Coaching, $249 USD per month
- An individual training programme, rebuilt as your check-ins show it needs to be
- A written meal plan: portions, structure, and how to build meals from the food you already eat
- Supplement recommendations where they are relevant. We do not sell supplements and receive nothing if you buy any
- A scheduled video call each weekend, at a standing time agreed with you
- Direct messaging access between calls. We aim to reply within one business day; we do not offer a guaranteed or round-the-clock response time
- Weekly review of the numbers and photos you send
Choosing your coach
NEVER-LESS coaching is delivered by Garry or Gaggi. You tell us who you would prefer when you apply, or ask us to choose for you. The program, the price and these terms are identical either way, and which coach you work with does not change what you are entitled to.
You can ask to switch coaches at any time, at no cost, and we will move you if the other coach has capacity. If your coach becomes unavailable for an extended period we will offer you the other coach or a pro rata refund of the unused portion, your choice.
What it is not
It is not medical care, physiotherapy, psychological treatment or individualised dietetic treatment. We do not supply food or supplements. Nothing we provide diagnoses, treats or prevents any condition.
3. Applying
Submitting the application form is not a purchase and does not commit you to anything. We assess every application and take on a limited number of clients. We may decline for any lawful reason, including that we don't think we can help you. Nothing is charged unless and until you're accepted and choose to proceed.
4. Price and payment
- 1-on-1 Coaching, $249 USD per month, billed monthly, with a three-month minimum term (section 5).
- All amounts are in US dollars and you are charged in USD wherever you live. Your bank converts, and may add a currency conversion or international transaction fee that we neither set nor receive.
- Prices include any taxes we are required to charge.
- Payments are processed by [SET BEFORE LAUNCH, payment processor]. We never see or store your card details.
- We may change our prices, but never for coaching you have already been billed for. Existing clients get at least 30 days' notice before a change affects them.
If a scheduled payment fails, we'll tell you. If it isn't resolved within seven days, coaching may be paused until it is.
5. Minimum term
Coaching carries a three-month minimum, because shorter than that nothing has had time to work, and because taking one of a small number of capped places means turning someone else away. You are committing to three monthly payments, subject to your 14-day cancellation right below, your consumer rights in section 7, and the exceptions in section 6.
After the minimum term
There is no automatic renewal into a new fixed term. After three months, coaching continues month to month at the same rate unless you tell us otherwise, and you can stop by telling us before your next payment date.
6. Cancelling, refunds and failed payments
The first 14 days
You can cancel within 14 days of your first payment and receive a full refund, including if your plans have already been written and sent. Email hello@neverlesscoaching.com and say so. We may ask why, once, and we will not argue with your answer.
This is our own policy and it sits on top of whatever rights you already have by law. It does not replace them.
After 14 days
Payments already made are non-refundable and the remaining payments in the three-month minimum term remain payable. You may stop participating at any time, but the fee for the term is still due. That is the trade for holding one of ten places, and it is why the 14-day window exists: use it if you are unsure.
After the minimum term
Tell us before your next payment date and it stops. The month you are already in is not refunded, because the plan for it has been written and the coaching for it is available to you.
If your card declines
We will message you rather than cut you off. Your coaching continues for seven days while you sort it out, and we will try the payment again once in that window. If it has not been resolved after seven days we will pause your coaching and tell you the date we are doing it, and your place is held for a further 14 days before it goes to somebody else. We do not charge late fees, and we do not use a debt collector.
A failed payment does not cancel your minimum term. If you want to cancel, say so; do not rely on a card failing to do it for you, because that leaves the balance owing and neither of us wants that conversation.
Where we will refund anyway
- We can't deliver. If we stop being able to coach you for our own reasons, we refund the unused portion, pro rata.
- Medical. If a doctor advises you to stop training and you send us written confirmation, we will pause your coaching for up to three months at no cost, or refund the unused portion pro rata, your choice.
- We referred you elsewhere. If, having seen your information, we conclude you need a physiotherapist or doctor rather than a coach, we say so and refund you in full.
Refunds go back to the original payment method within 14 days of being agreed.
Pausing
Life happens. Ask, and we will pause rather than cancel where we reasonably can. A paused place is held; a cancelled one is not.
7. Your consumer rights
Nothing in these terms removes rights you have under consumer law that cannot be excluded, including the Australian Consumer Law, the UK Consumer Rights Act 2015, and Canadian provincial consumer protection legislation. Where those rights conflict with anything written here, those rights win.
UK and EU consumers: you normally have 14 days to cancel a distance contract. Where you ask us to start within that period and we deliver your plans, you accept that the right to cancel is lost once the plans have been delivered. You will be asked to confirm this at checkout.
8. Health and safety, this is not medical advice
NEVER-LESS provides fitness and nutrition coaching. It is not medical care, physiotherapy, dietetics or psychological treatment, and nothing we give you diagnoses, treats, cures or prevents any condition.
- Speak to a doctor before starting any training or nutrition programme, particularly if you are pregnant, injured, taking medication, or managing any health condition.
- You must tell us about relevant injuries, conditions and medication. We cannot programme safely around something we don't know about.
- Training carries an inherent risk of injury. You accept that risk and are responsible for your own health decisions.
- Stop and seek medical attention if you experience pain, dizziness, chest discomfort or anything else that concerns you. Tell us too.
9. Results
We do not guarantee any specific result. Outcomes depend on your starting point, consistency, sleep, stress, genetics, medical history and how closely you follow the plan, most of which is in your hands, not ours. Before and after images on our website are real clients who consented in writing to their use, and their results are not typical.
10. Your plans belong to you; the materials don't
The training and meal plans we write are yours to use. The underlying templates, systems, videos and written materials remain our intellectual property. Please don't resell, republish or distribute them, or share your access with someone who hasn't paid.
We will never publish your photographs, name or results without your separate written permission, and coaching is never conditional on giving it.
11. Conduct
We reserve the right to end coaching immediately, without refund, if a client is abusive or harassing toward us, or asks us to act unlawfully or unsafely. This is rare and we would always rather have a conversation first.
12. Liability
To the fullest extent the law allows, and subject to section 7, our total liability arising out of the coaching is limited to the amount you have paid us in the twelve months before the claim. We are not liable for indirect or consequential loss. Nothing here limits liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited.
13. Changes to these terms
We may update these terms. The version that applies to you is the one published when you paid. Material changes affecting existing clients will be emailed before they take effect.
14. Governing law
These terms are governed by the law of [SET BEFORE LAUNCH, e.g. Victoria, Australia], and the courts there have non-exclusive jurisdiction. If you are a consumer, this does not deprive you of the protection of the mandatory law of the country you live in.
15. Contact
hello@neverlesscoaching.com
We answer within two business days.